Everything you
want to know.

At its basic core, managed IT services are a smarter way to handle your technology. Instead of reacting to problems as they come up, which costs you more money, we take a proactive approach: monitoring, maintaining, and optimizing your systems behind the scenes to prevent most issues before they start.

By outsourcing key IT responsibilities to our team, you get streamlined technology, stronger security, and fewer disruptions, all while gaining access to expert resources and a predictable monthly fee. Our goal is to catch and resolve issues early, before they impact your business.

Unlike the old-school break/fix model, managed IT services are all about being proactive. Instead of waiting for something to go wrong, we are constantly monitoring, maintaining, and supporting your systems to keep everything running smoothly. Traditional IT tends to step in only when there is a problem, usually costing you more than it would to proactively prevent it.

Hourly IT pricing creates a built-in conflict: you lose when things go wrong, but your provider profits. The more issues you face and the longer they take to fix, the bigger the bill. That is why we believe in a predictable flat-rate, proactive model that aligns our success with yours: fewer problems, faster resolutions, and predictable costs.

Partnering with a managed service provider like Cloud Matrix IT gives your business quite a bit more than just tech support. It unlocks real operational and growth advantages along with developing a professional technology strategy.

• Access to a team of experts and resources traditionally out of reach
• Drastically enhanced and elevated cybersecurity posture
• Proactive management
• Cost-efficient solutions that scale as you grow
• While we handle the tech, you stay focused on running your business

We are headquartered in Martinsburg, WV, but operate smoothly with our clients across the United States, serving clients from coast to coast.

Cloud Matrix IT is focused on developing cloud-specific remote solutions, which allows us to service clients across the United States. While the majority of requests and services can be completed remotely, we understand that onsite service is sometimes required. We work with you in scheduling onsite visits.

Your business needs are likely unique, so our solutions are designed to work within the formula of your business. Using technology to run a successful business is unavoidable. 99.99% of businesses use various types of technology to operate and function. We can handle clients in just about every industry. The clients we serve best are those who depend on technology and generally have 8 to 200 users. We have yet to find an industry that IT PROTECT couldn't help in creating a smooth and secure IT environment.

This starts with a quick 15-minute introduction with a decision maker to learn about your company and if it's worth diving in deeper. If it makes sense to go deeper, we will set up a discovery call to discuss your IT challenges, your business goals, and where your security posture currently stands. We spend most of that time listening and learning about your organization. Next, we may request access to various parts of your IT environment to better understand how they are configured. By this point we will know enough to develop recommendations based on your specific business requirements and review them together.

IT PROTECT is a comprehensive technology strategy and cybersecurity platform designed to save your business time, reduce IT costs, and ensure cyber protection throughout your organization.

With our fully managed 24/7/365 SOC+ cybersecurity platform, you can relax knowing your endpoints, network, and cloud environments are secure.

Much more than IT support, IT PROTECT gives your employees the support they need, paired with the cybersecurity platform your business cannot do without. It optimizes your technology to gain efficiencies, trains employees to be more aware of security threats, and reduces overall spend on technology. Protect your workstations, inboxes, and cloud productivity areas like Microsoft 365 and Google Workspace, and much more.

IT PROTECT supports your business across four key areas: Cybersecurity, Infrastructure, Strategy, and Support.

Managed IT services are typically offered on a subscription model, with a predictable monthly fee based on the size of your IT environment, the services you need, and any custom requirements. But not all providers include the same things in their flat rates, so it is important to know exactly what you are getting.

IT PROTECT was designed to alleviate the burden of managing technology: to be proactive in creating a smoother IT environment, increase efficiencies, reduce IT costs year over year, and secure your environment.

It is near impossible to design a proactive solution with an hourly, reactive pricing model. There is little incentive to properly configure and protect you when your IT provider is charging by the hour.

IT PROTECT provides a comprehensive IT support solution that manages, supports, monitors, and secures your business across four areas: Cybersecurity, Infrastructure, Strategy, and Support.

IT PROTECT is backed by a team of cybersecurity professionals guarding your environment 24/7/365, all within a predictable monthly fee. Any new hardware, software, or new projects are planned with you and priced separately from your managed IT agreement. All managed IT clients receive a 20% discount on all project work, just for being powered by IT PROTECT.

Projects could include device replacement, document migrations, Microsoft 365 development, security appliance deployments, or moving to another office. These initiatives fall outside the scope of IT PROTECT and would be quoted separately.

Naturally, this is one of the first questions we get when discussing IT PROTECT, and the truth is that it varies depending on a lot of variables. Some of the largest driving factors include the size of your organization, the number of users, the complexity of your IT environment, and your business requirements. We will discuss your IT environment, your desired technology goals, and where you want to take your IT within our first two meetings to get an idea of the cost to deploy the platform.

You should not expect much, if any, downtime while switching to IT PROTECT. We work with you to smoothly integrate your environment with our solution. Any downtime of devices or networking equipment is coordinated after hours and is generally a simple reboot.

Switching from your current provider is usually a smooth process. We work with you to verify all your IT systems are known and migrated to IT PROTECT smoothly and efficiently. This includes communicating with your previous provider to gather any information and documentation to import into our management system. We also conduct various baseline assessments that drive any immediate IT improvements to the environment.

The onboarding process generally takes about 7 days to complete. During these 7 days we gather information about your systems, get complete access to the managed IT environment, and configure you within IT PROTECT. On onboarding day, we actively become your managed IT provider.

Our relationship with you is a large focal point and driving force of what we do. That is why onboarding day gives us the opportunity to come onsite, if possible, to host a luncheon with you and your staff. We get to introduce ourselves and begin learning more about how your team uses technology and how we might be able to assist.

In addition to the other benefits and incentives with IT PROTECT, clients choosing longer-term commitments can see the fee heavily discounted or waived altogether. Onboarding fees cover the upfront lift to configure and deploy your organization into the platform.

As part of our onboarding process, we take the time to meet with each member of your team. This personal introduction ensures they feel comfortable reaching out for assistance and are fully aware of the enhancements and benefits they now have access to.

Picture this: in the vast battlefield of cyberspace, where threat actors lurk like cunning enemies, small and medium businesses stand as a platoon of Marines defending their digital territories in the trenches all day, every day. An expertly managed SOC is your close air support, your watch guard analyzing all the data and telemetry happening around you. Every key electronic aspect your business operates on is not only constantly monitored, but actively threat hunted by these cybersecurity experts 24/7/365, even on weekends and holidays.

Cloud Matrix IT is proud to include a Fully Managed SOC+ Cybersecurity Platform for all our managed clients within IT PROTECT. SOC services have traditionally been out of reach for most small and medium businesses because these experts, and the tools used to actively research and threat hunt an environment, have historically been too costly. Fully managed SOC services have never been more accessible to the modern business than they are right now.

Managed Detection & Response (MDR) is a proactive, real-time threat detection solution. It offers expert analysis and continuous monitoring to protect organizations from the advanced cyber threats all businesses face every single day. It combines advanced technology with skilled cybersecurity professionals to identify and respond to threats immediately. MDR employs advanced threat detection technologies, including behavioral analysis, machine learning, and artificial intelligence, to identify and analyze potential threats. It continuously monitors network traffic, endpoints, and other critical assets to detect malicious activities, abnormal behaviors, and potential vulnerabilities.

MDR is included with our IT PROTECT solution. It provides 24/7/365 monitoring and support, ensuring constant vigilance and rapid incident response. This proactive approach helps organizations stay ahead of emerging threats, minimize dwell time, and mitigate the potential impact of cyberattacks spreading throughout your environment.

Our IT PROTECT fully managed SOC+ cybersecurity platform is so much more than a team of experts monitoring your endpoints 24/7/365. While that in itself is amazing, there is so much more. SOC+ is a comprehensive managed cybersecurity offering for your entire business, consisting of Managed Detection & Response (MDR), Managed Endpoint Detection & Response (EDR), Cloud Response Security for Microsoft 365 and Google Workspace, Vulnerability Management, Application Control, Password Management, Email Security and filtering, Identity Management, and Incident Response.

IT PROTECT includes a robust advanced training platform where your employees easily learn about the kinds of threats they will see while using technology and how to protect your business. This is done with little to no disruption to their workload but can greatly improve their security knowledge, turning one of your business's biggest risks into one of its biggest assets. Elevating employee awareness of cybersecurity is one of the most important solutions you could deploy to protect your business.

We train employees with automated micro-learning that turns them into a huge asset for your business. Employees can report suspicious threats right within their inbox in a few seconds and get a dedicated training portal where they can track their progress. It is easy for staff, and the best part is that they are learning to protect themselves and your entire business.

While our fully managed cybersecurity platform within IT PROTECT provides much-needed enterprise security for most businesses, we recognize some companies may need targeted security coverage in a particular area. These areas could be related to compliance or insurance requirements. Examples could include data loss prevention (DLP) or penetration testing services. Cloud Matrix IT does offer these optional security solutions, quoted outside of your managed IT agreement.

Yes. We do recommend our clients carry cybersecurity insurance. This is an important layer of protection you should strongly consider in order to recover from a major cybersecurity incident. We understand this type of insurance can be confusing and daunting to obtain, not to mention expensive. Because most small and medium businesses do not have the resources or knowledge to actively handle and recover from an incident, the cost of cyber insurance is increasing year over year.

As an IT PROTECT managed client, you gain exclusive access to a fast track for obtaining cybersecurity insurance, which is generally much easier to apply for and considerably less costly, around 30% to 50% less, than directly sourcing it yourself. We are able to do this because the comprehensive security offered with IT PROTECT has been certified as enterprise protection following industry best practices.

In addition to our managed IT offering, we help clients with a lot of different types of projects. These could include website development and management or specific database application management. This really depends on the client's business needs. As IT strategists, we like to chat with you first to understand your business requirements so we can formulate the correct solution to match your need.

Microsoft 365 is a game changer for small and medium businesses. M365 offers a comprehensive suite of productivity tools, cloud storage, and collaboration features. It enhances productivity, promotes teamwork and communication, provides scalability and flexibility, ensures data security and compliance, streamlines IT management, and integrates with other Microsoft services. These benefits make M365 a valuable solution for businesses, enabling them to operate more efficiently, collaborate effectively, and stay competitive in today's digital landscape.

Cloud Matrix IT develops, manages, and secures M365 for our clients. This could include building an enterprise document management solution in SharePoint, Teams training for your organization to communicate more efficiently, or developing virtual machines hosted in the cloud for you to securely access from anywhere. There is so much that M365 can provide your business, and we can assist you with developing M365 to fit your business requirements.